Easy Returns and Exchanges

Return/Exchange Details

• Returns and exchanges must be requested within 48 hours of receipt at shipping address listed on the order, with the exception of helmets.
• Helmet returns must be requested within 24 hours of receipt.
• Items must be in as-delivered condition with absolutely no signs of wear or installation.
• Items must be in the original packaging with all contents still attached and included.
• Electronic items, tools and chemicals are non-returnable.
• Items will be inspected and approved or rejected within 2 business days of receipt.
• Approved returns will be refunded immediately and confirmation emailed to you.
• Refunds may take an additional 2-10 days to be applied depending on your credit card company.
• Items must be returned with the Return Material Authorization (RMA) number we supply clearly marked.
• Items cannot be returned to our physical store without prior permission.
• Sale, closeout and special order items are not eligible for return or exchange.

Restocking Fees

Exchanges and returns that opt for a store credit have no restocking fees. Returns that opt for a refund to the original payment method may incur a 20% restocking fee. Cancellations of special order items may also incur a 20% restocking fee.

Return/Exchange Return Shipping

Customers are responsible for return shipping. We recommend utilizing a method that includes tracking and insurance for your return shipment.

After receiving and approving your return we will ship your replacement item(s). We can ship your replacement item(s) prior to receiving your return, but this will require a new order to be placed and paid for in full. We will then refund the returned order once we receive and approve your return.

We'll pay the domestic re-ship fee for exchanged item(s) once per order for any exchanges of non-oversize items.

International Returns/Exchanges

We do not accept International Returns/Exchanges unless you receive a defective item.

Damaged Goods

Please let us know ASAP if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. Claims are handled through the shipping carrier (USPS or UPS) or via Route Package Protection if purchased. We will assist our customers in claims with USPS/UPS, though this process can take several weeks (potentially months) to complete so please be patient. We recommend purchasing Route Package Protection on every order, as their coverage is always better and claims are handled much quicker than USPS/UPS.

Shipping Errors

We do make errors from time to time. If the error is attributed to us we will cover the cost to return and re-ship correctly. Contact us as soon as an error is noticed.

Defects

Each manufacturer has its own warranty policy. AMS Ducati will assist customers with their warranty; however AMS Ducati does not provide any direct warranty on any item sold.

Warranty Returns

Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance.

Please note, warranty processing may take up to 8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.